Refund policy

Refund & Return Policy

At gooama, we want you to be completely thrilled with your purchase. If for any reason you are not satisfied, we are here to help with our hassle-free 30-Day Return & Exchange Policy .

1. 30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange for your item(s).

2. Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, in the same condition that you received it.
  • It must be in its original packaging, including all accessories, manuals, and parts.
  • Please note: Gift cards, downloadable software, and personalized/custom items are final sale and non-refundable.

3. How to Start a Return
Starting a return is easy! Please follow these steps:

  1. Contact our support team at [eg, j13788342123@gmail.com] within 30 days of receiving your order. Please include your Order Number and the reason for your return.
  2. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
  3. Pack the item securely and ship it back to us using a trackable shipping method. (Please do not send your purchase back to the manufacturer).

4. Return Shipping Costs

  • If the return is due to our error (eg, you received a defective, damaged, or incorrect item), we will gladly cover the return shipping costs.
  • If the return is due to a change of mind (eg, you ordered the wrong size or simply don't want it anymore), the customer is responsible for paying the return shipping fees.

5. Refunds Processing
Once your return is received and inspected by our warehouse, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately.
  • A credit will automatically be applied to your original method of payment (eg, credit card or PayPal) within 3-5 business days , depending on your bank or credit card issuer.

6. Late or Missing Refunds
If you haven't received a refund yet:

  1. First, check your bank account again.
  2. Then contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
    If you've done all of this and you still have not received your refund, please contact us at [j13788342123@gmail.com] .
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